Panama Fishing Trip is a brand of Pacific Adventure Tours, Inc.
This Privacy Policy (“Policy”) sets out how Pacific Adventure Tours, Inc. and Panama Fishing Trip protect the privacy of your personal information.
We need to collect, use, and disclose personal information in order to perform our business functions and activities, including making and managing travel bookings on behalf of our customers. We are firmly committed to protecting the privacy and confidentiality of personal information and to maintaining various physical, electronic, and procedural safeguards to protect personal information in our care.
By providing personal information to us (either directly or allowing another person to do so on your behalf), you agree that this Policy will apply to how we handle your personal information, and you consent to us collecting, using, and disclosing your personal information as detailed in this Policy. If you do not agree with any part of this Policy, you must not provide your personal information to us. If you do not provide us with your personal information or if you withdraw consent that you have given under this Policy, this may affect our ability to provide services to you or negatively impact the services we can provide to you. For example, most travel bookings must be made under the traveler’s full name and must include contact details and appropriate identification (e.g., passport details). We cannot make bookings for you without that information.
Personal information has the meaning given under your local data protection law. Personal information generally means information that relates to a living individual who can be identified from that information or from that information and other information in a person’s possession, including any expression of opinion, whether true or not, and whether recorded in material form or not, about an identified or reasonably identifiable individual, and any indication of intention in respect of an individual.
Generally, the type of personal information we collect about you is the information that is needed to facilitate your travel arrangements and bookings and to arrange travel-related services and/or products on your behalf. For example, we may collect details such as your name, residential or mailing address, telephone number, email address, credit or debit card details (including card type, card number, security number, and expiry date), passport details, loyalty program or frequent flyer details, information about your dietary requirements and health issues (if any), and other details relevant to your travel arrangements or required by the relevant travel service provider(s) (e.g., airlines and accommodation or tour providers). When you make contact with us for other purposes, we may also collect personal information about you in relation to those purposes. For example, we may collect your personal information so we can contact you about a competition you have entered (e.g., if you win) or to respond to an inquiry or feedback you have sent to us. We also collect information that is required for use in the business activities of Pacific Adventure Tours and our related entities, including, for example, financial details necessary in order to process various transactions, video surveillance footage used for security purposes, and other relevant information you may elect to provide to us.
We will collect personal information directly from you unless it is unreasonable or impracticable to do so. Generally, this collection will occur when you deal with us either in person, by telephone, letter, facsimile, or email, when you visit any of our websites, or when you connect with us via social media. We may collect personal information about you when you purchase or make inquiries about travel arrangements or other products and services; when you enter competitions or register for promotions; when you subscribe to receive marketing from us (e.g., e-newsletters); when you request brochures or other information from us; or when you provide information or use our services on social media. Unless you choose to do so under a pseudonym or anonymously, we may also collect your personal information (other than sensitive information) when you complete surveys or provide us with feedback.
In some circumstances, it may be necessary for us to collect personal information about you from a third party. This includes when a person makes a travel booking on your behalf that includes travel arrangements to be used by you (e.g., a family or group booking or a travel booking made for you by your employer). Where this occurs, we will rely on the authority of the person making the travel booking to act on behalf of any other travelers on the booking. By providing your personal information to us, either directly or through a family member, employer, or other agent or representative, in connection with a travel booking or related service, you will be deemed to have consented to your personal information being collected by us and used and disclosed in accordance with this policy.
Where you make a travel booking on behalf of another person (e.g., a family or group booking or a travel booking made for an employee), you agree you have obtained the consent of the other person for Pacific Adventure Tours to collect, use, and disclose the other person’s personal information in accordance with this Policy and that you have otherwise made the other person aware of this Policy. You should let us know immediately if you become aware that your personal information has been provided to us by another person without your consent or if you did not obtain consent before providing another person’s personal information to us.
When we book and otherwise arrange travel-related products and services for you, we usually do so as agents for or on behalf of travel service providers. In this case, we usually collect personal information about you both for our internal purposes as described in this policy, including the purpose of us processing your booking, and for the travel service provider for whom we act as an agent for their internal purposes (e.g., to provide you with the booked services). As an agent, all bookings are made on your behalf, subject to the terms and conditions, including privacy policies, imposed by these travel service providers. We will provide you with copies of all relevant travel service provider terms, conditions, and privacy policies on request.
Accordingly, you are deemed to consent to the collection, use, and disclosure of your personal information by us to the relevant travel service providers and the use and disclosure of your personal information by the relevant travel service providers for the purposes set out in this policy and, to the extent permitted under your local data protection laws, for other purposes specified in their privacy policies. For example, if you book a trip through us, then under this policy, you consent to us collecting your personal information and disclosing that information to the service provider to enable your trip to be booked and provide the service to you, and, to the extent permitted under your local data protection laws, for other purposes specified in their privacy policy.
Where you contact us in relation to a travel booking or query, the primary purpose for which we collect your personal information is generally to provide you with travel advice and/or to assist you with booking travel and/or travel-related products and services. However, the purpose for collection may differ depending on the particular circumstances as disclosed in this policy (e.g., collection of your personal information for the purpose of your participation in a competition, provision of feedback, etc.).
By continuing to use our services and/or by providing us with personal information (or allowing another person to do so on your behalf), you consent to us using and disclosing your personal information for the purpose for which it was collected and, where permitted by your local data protection laws, for any related secondary purpose that we believe you would reasonably expect.
The purposes for which we collect personal information and those secondary purposes that we consider to be directly related include:
Promotional/marketing material
Where permitted by local data protection laws, we may use your personal information to send you targeted marketing activities relating to our products and services (and those of third parties) that we think may interest you, unless you have requested not to receive such information. These may include, but are not limited to, mailouts, electronic marketing (including online targeted marketing), notifications as described below, and telephone calls. We will only use your personal information to send electronic marketing materials to you (including e-newsletters, email, SMS, MMS, and iM) if you have opted-in to receive them. You can subscribe to receive e-newsletters and other electronic promotional/marketing materials by following the relevant links on our website or requesting one of our consultants to do so for you.
Should you no longer wish to receive promotional or marketing material from us, participate in market research, or receive other types of communication from us, please refer to the “Feedback, Complaints, and Contact” section below. You can unsubscribe from receiving electronic marketing materials by following the unsubscribe prompt in your email, SMS, MMS, iM, or other form of electronic marketing.
We may disclose your personal information to third parties, as set out below, and in accordance with your local data protection laws. By continuing to use our services and/or by providing us with your personal information (or allowing another person to do so on your behalf), you consent to that personal information being processed, transferred, and/or disclosed by us for the purpose for which it was collected and, where permitted by your local data protection laws, for any related secondary purpose which we believe you would reasonably expect. Note that, in this Policy, where we say “disclose”, this includes transferring, sharing (including verbally and in writing), sending, or otherwise making available or accessible your personal information to another person or entity.
Your personal information may be disclosed to the following types of third parties:
For more information in relation to collection by travel service providers and their privacy practices and policies, see the section above titled, “When we act as agents.”.
Other than the above, we will not disclose your personal information without your consent unless we reasonably believe that disclosure is necessary to lessen or prevent a threat to the life, health, or safety of an individual or to the public’s health or safety, or for certain action to be undertaken by an enforcement body (e.g., prevention, detection, investigation, prosecution, or punishment of criminal offenses), or where such disclosure is authorized or required by law (including applicable privacy and data protection laws).
We use reasonable measures to help protect your personal information and comply with applicable data security laws, but no Web site or database is completely secure, or “hacker proof.” Protect yourself and help us prevent computer crime by carefully guarding your password. Our Sites do not use Spyware. If you believe the security of your account has been breached, contact us.
Our Sites may be hosted on Web servers located in the United States or other countries. Our data and call centers are located in the United States, although we may at times use supplemental facilities located outside of the U.S. We share the personal information we collect with third-party service providers, our Partners, and others around the world as described in this Policy. If we transfer your personal information to another country, we’ll take appropriate measures to protect your privacy and personal information. No matter where we transfer your personal information, it will remain subject to the terms of this Policy and your privacy preferences.
Different countries have different data-protection laws, some of which provide more protection than others. By using our Sites, you consent to the transfer of your personal information to any country in the world, but only in accordance with the terms of this Policy.
Our Sites contain hyperlinks to Web sites operated by other companies, including Web sites operated by our third-party service providers and unrelated third parties. This privacy policy does not apply to any of these other Web sites. When you access other Web sites through a hyperlink on our Sites, please take a few minutes to review their terms of service and privacy statements.
You are entitled to access any personal information we may hold about you in accordance with your local data protection laws. Where personal information we hold about you is not accurate, complete, or up-to-date, or the information is irrelevant or misleading, you may ask us to correct that personal information, and we will respond to your request within a reasonable time. We reserve the right to confirm the identity of the person seeking access to or correction of personal information before complying with such a request. We reserve the right to deny you access for any reason permitted under applicable law. If we deny access or correction, we will provide you with written reasons for such denial unless it is unreasonable to do so, and, where required by local data protection laws, we will note your request and the denial of the same in our records. If you wish to access or seek correction of any personal information we hold about you, please refer to the “Feedback, Complaints, and Contact” section below.
You must always provide accurate information, and you agree to update it whenever necessary. You also agree that, in the absence of any update, we can assume that the information submitted to us is correct unless we subsequently become aware that it is not correct.
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Our websites and mobile applications may use social media features and widgets (such as “Like” and “Share” buttons/widgets) (“SM Features”). These are provided and operated by third-party companies (e.g., Facebook) and either hosted by a third party or hosted directly on our website or mobile application. SM Features may collect information such as the page you are visiting on our website/mobile application, your IP address, and may set cookies to enable the SM Feature to function properly.
If you are logged into your account with the third party company, then the third party may be able to link information about your visit to and use of our website or mobile application to your social media account with them. Similarly, your interactions with the SM features may be recorded by a third party. In addition, the third-party company may send us information in line with their policies, such as your name, profile picture, gender, friend lists, and any other information you have chosen to make available, and we may share information with the third-party company for the purposes of serving targeted marketing to you via the third-party social media platform. You can manage the sharing of information and opt out of targeted marketing via your privacy settings for the third-party social media platform.
Your interactions with these SM features are governed by the privacy policy of the third-party company providing them. For more information about the data practices of these third-party companies and to find out more about what data is collected about you and how the third party uses such data, please refer to their privacy policies directly.
When you access our website, use any of our mobile applications, or open electronic correspondence or communications from us, our servers may record data regarding your device and the network you are using to connect with us, including your IP address. An IP address is a series of numbers that identify your computer and are generally assigned when you access the internet. Alone, IP addresses are not personal information, as any one computer or device may be used by multiple people (i.e., it is not possible to ascertain the identity of a user simply from the computer or device being used).
We may use IP addresses for system administration, investigation of security issues, and compiling anonymized data regarding usage of our website and/or mobile applications. We may also link IP addresses to other personal information we hold about you and use it for the purposes described above (e.g., to better tailor our marketing and advertising materials, provided you have opted in to receive electronic marketing).
In order for us to provide an attractive and easy-to-navigate website, we must occasionally use our visitors’ IP addresses for purposes such as optimizing our use of search engines or diagnosing problems with our server. Furthermore, to better tailor our website and product offerings to our customers, we use Google Analytics to collect information on how visitors navigate our website.
In general, cookies make it possible for the websites you are visiting to communicate with your device more effectively. Cookies are used to collect aggregated data that allows us to see the origins of web traffic, the number of visitors, visitors’ operating systems, browser types, etc. Pacific Adventure Tour uses cookies to collect and use information for a range of purposes, including to maintain and improve the operation of our websites, track user preferences and product requirements to customize our websites, and target and improve advertising or marketing relevance. We may also have an arrangement with third parties who may use our cookies to improve the relevance of our advertising to you on third party websites.
You are able to use your browser settings to manage cookies. These settings may include deleting all or some cookies, not accepting any cookies, or being notified when cookies are being used.
Our websites may contain links to third party websites over which we have no control. We are not responsible for the privacy practices or the content of such websites. We encourage you to read the privacy policies of any linked third-party websites you visit, as their privacy policies and practices may differ from ours.
If you have any inquiries, comments, or complaints about this Policy or our handling of your personal information, please contact your consultant or contact us at:
Attention: Angelo I. Solanilla
Telephone: +507 6673-0256
Email: [email protected]
We will respond to any inquiries or complaints received as soon as practicable
No content on our website may be used or reproduced for commercial purposes. Pacific Adventure Tours reserves the right to amend this privacy policy at any time.
Last updated: September 28, 2017